Refund policy

At ESSENSI, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help. Please review our Return & Refund Policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in their original condition
  • Have all original tags attached
  • Be returned in the original packaging whenever possible
  • Not show signs of wear, damage, alteration, or misuse

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Intimate apparel and accessories where applicable
  • Any item marked as non-returnable at the time of purchase

How to Start a Return

To initiate a return, please contact our customer support team:

Email: info@essensi.online
Phone: +1 (332) 232-9637

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Our team will provide return instructions and the return shipping address if your request is approved.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The item has a verified manufacturing defect

We recommend using a trackable shipping service, as ESSENSI is not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Send your order number along with clear photos of the issue to:

info@essensi.online

We will review your request and work quickly to provide a suitable resolution, which may include a replacement, exchange, store credit, or refund.

Refund Process

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used during checkout.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

At this time, we do not guarantee direct exchanges.

If you would like a different size, color, or item, we recommend returning the original product (if eligible) and placing a new order.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return process.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at info@essensi.online.

Contact Information

ESSENSI
Website: https://essensi.online/
Email: info@essensi.online
Phone: +1 (332) 232-9637
Address: 1621 Turnberry Dr, Pickerington, OH 43147, United States

Customer Support Hours

  •  Business Hours:
    Monday – Saturday: 10:00 AM – 8:00 PM
    Sunday: Closed
  • Response Time:
    We aim to respond to all emails and inquiries within 24–48 business hours.

We appreciate your trust in ESSENSI and are committed to providing a smooth and enjoyable shopping experience.